Popular Services
Vaccinations
Visit our pharmacy
Unit 4 The Office Campus, Paragon Business Park, Wakefield, West Yorkshire WF1 2UY
Free parking available on‑site. Please check opening times before you travel.
If you need to modify or cancel your order please contact us as soon as possible. We understand plans may change and we are here to help. Once we receive your request we will confirm whether modifications or cancellation are possible and provide details about any delivery changes product adjustments pricing updates or refunds.
Cancellations can only be completed if your order has not yet been dispatched. Once an order has left our premises we are unable to cancel or alter it.
When changes are possible we will work with you to update product quantities switch items or amend delivery details. Depending on where your order is in the dispatch process some changes may not be feasible. Our customer service team will ensure clear communication throughout the process.
Under the Consumer Rights Act 2015 you are entitled to a full refund for faulty goods reported within 30 days of receiving them. If you receive a damaged incorrect or faulty item we will resolve the issue promptly by offering a replacement or refund including applicable postal costs.
Items must be returned in their original packaging and condition. Please contact us during opening hours so we can guide you through the return process and arrange replacement if needed.
For non-medicinal products we accept returns as long as items remain unopened unused in original packaging with hygiene seals intact. You must notify us within 30 days of purchase.
We cannot accept returns for non-medicinal products if hygiene seals are broken. This protects product safety and ensures the highest hygiene standards.
Return shipping costs for non-faulty non-medicinal items will be your responsibility. Once the returned item is inspected we will issue a refund or exchange as requested.
Refunds are processed within 5 working days of receiving your returned item. Times may vary depending on your bank or card provider. Refunds will be issued via Stripe or SumUp depending on your original payment method. If you do not see the refund within 7–10 working days please check with your bank first.
Due to strict safety and regulatory requirements we cannot accept returns or exchanges for medicinal products once they have left our premises. This applies whether or not the packaging has been opened. This policy ensures medicines remain safe and uncompromised.
If there is any error on our part such as receiving an incorrect item or missing item we will accept returns and issue a full refund. Returned medicinal products will be safely destroyed according to regulatory guidelines.
For more details please refer to our FAQs Terms and Conditions and Privacy Policy. If you need support our customer service team is always available to assist you.